Frequently asked questions.
• Are the castles clean?
- Yes our castles are cleaned continuously. When we remove the castle from your premises, it is checked for cleanliness, and any marks are removed. The castles are regularly cleaned. All we ask is that you look after the castle and keep it as clean as possible.
• What type of surface do I need?
- The safest surface is a level grassy area, however, bark chippings or similar are acceptable. We will not be able to set up any of our castles on tarmac or concrete surfaces for safety reasons. If you need assistance then please let us know.
• How do we get our castle?
- Em-Ben Bouncy Castle Hire will deliver and set up your Castle and ensure it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up can take from 20 to 30 minutes depending on the size of the unit. The castles can take between 20 and 35 minutes to dismantle, again, depending on their size.
• How much space do I need?
- You will need 2ft either side of the castle for pegging, plus 6ft at the back for the blower, and room at the front for safety mats. If you require us to survey the area, then please ask us.
• I want to hire a hall for my party, can I still have a castle?
- Yes, as long as the hall is big enough to safely house the castle. We can supply crash mats, and sandbags which will hold the castle safely in place. Electric fans however do make a noise while they are running, but don''t worry, they will not drown out the sounds of your children!
• I have no electricity where I want the castle, can I still hire one?
- We can supply you with a generator to run your Castle. This will incur an extra charge.
• Are they safe?
- Yes. Our Bouncy Castles are manufactured to specific industry standards by reputable manufacturers. They are all safety tested annualy to the PIPA standard and maintained to the highest standards. Also all our electrical equipment is PAT tested. If you would like to see the certificates then please let us know.
• Do I need to pay a deposit?
- Yes. We require a small deposit when booking and the remaining balance on delivery.
• How do I book one?
- This is the easy bit. Just call Emma or Ben on 01935 849366 or mobile 07989 775590.
• What if I have to cancel?
- No Problem. Just give us a call, there is NO cancellation fee. However, we would appreciate as much notice as possible so we have a chance to hire your Bouncy Castles and/or other equipment to someone else.
• How do I know if I am hiring my Castle from a reputable company?
- Em-Ben Bouncy Castle Hire are members of the British Inflatable Hirers Alliance (BIHA). This is an organisation setup to promote safe and consistent working practices as laid out by the Health and Safety Executive, within our field of business. We also have Public Liability Insurance and members of the Professional Inflatable Play Association PIPA.
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Any other Questions Please Call Us and we will be pleased to help 07989775590 or email.
